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Frequently Asked Questions

What types of services does Hit Reset provide?

At Hit Reset Cleaning Services, we offer a suite of tailored cleaning services designed to meet your unique needs. Whether you're looking for routine upkeep, a meticulous deep clean, or specialized services for moving in or out, we've got you covered.

How do you ensure the quality of your cleaning services?

At Hit Reset Cleaning Services, we believe that quality isn’t just about cleaning—it’s about trust and consistency. Our team is made up of only the most skilled technicians, who have been thoroughly vetted and background checked. We conduct regular quality control checks and ask for feedback after every cleaning. Our attention to detail and commitment to client satisfaction is how we deliver amazing results every time. If you are not happy with our work, we will come back and make it right within 24 hours.

How do I book an appointment to Hit Reset on my home?

Simply click Book Now at the top of our website, fill out the form, and we'll confirm your appointment as soon as we've assigned your cleaning technician. For those who prefer a more personal touch, we're just a phone call away, ready to assist you in arranging the perfect cleaning experience for your home.

How often should I schedule my cleaning appointments?

This depends on your individual needs, preferences, and whether you have kids and/or pets. Some people prefer to have their home cleaned on a weekly or bi-weekly basis, while others prefer monthly or one-time cleanings.

Are you insured and bonded?

Yes, we are bonded and carry general liability insurance coverage. This means that you and your valuable belongings are completely protected in the event of an unforeseen incident.

Can I request specific cleaning tasks or areas to be prioritized?

Certainly! We invite you to customize your cleaning experience by specifying tasks or areas that require particular attention. Whether it's focusing on the kitchen, giving extra care to the bathrooms, or ensuring your living room is guest-ready, we are able to tailor our services to prioritize what's most important to you.

Do I need to be present during the appointment?

No, your presence is not required during your cleaning appointment. Whether you choose to be away during the service or prefer to stay, our goal remains the same: to provide you with a sparkling clean home. Feel free to go about your day, knowing that your home is in expert hands.

Can I reschedule my appointment?

Yes, you can reschedule your appointment by giving us a call at (240) 330-4495.

What happens if I need to cancel my appointment?

We understand that life can be unpredictable. Should you need to cancel or reschedule your cleaning appointment, simply let us know at least 24 hours in advance. This allows us to adjust our schedules accordingly and offer the slot to another client who may need it. We strive to accommodate your needs while ensuring fairness for all our clients and team members. If you need to cancel within 24 hours of your appointment, your payment method will be charged a $50 cancellation fee.

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